Question #854
A company is evaluating their AWS Business Support plan to determine if upgrading to AWS Enterprise Support is necessary. Which additional benefit does AWS Enterprise Support provide compared to Business Support?
Access to AWS Trusted Advisor's full suite of checks
24/7 access to cloud support engineers via phone, email, and chat
Infrastructure Event Management for assistance during critical events
General architectural guidance for AWS services
Explanation
The correct answer is C because AWS Enterprise Support includes Infrastructure Event Management (IEM), which offers dedicated assistance during critical events like large-scale migrations or product launches. This service is exclusive to Enterprise Support and is not available under Business Support.
Why other options are incorrect:
- A: Both Business and Enterprise Support provide full access to AWS Trusted Advisor checks.
- B: 24/7 access to support engineers is available in both Business and Enterprise Support.
- D: General architectural guidance is included in Business Support, while Enterprise offers more advanced, proactive guidance.
Key Points:
- IEM is a key differentiator of Enterprise Support.
- Enterprise Support includes additional benefits like a Technical Account Manager (TAM), operational reviews, and workload optimization.
Answer
The correct answer is: C