Question #984
What is a key function of the AWS Enterprise Support Concierge team?
Debugging application code
Offering infrastructure design recommendations
Resolving payment and account management issues
Providing updates on existing technical support tickets
Explanation
The correct answer is C. The AWS Enterprise Support Concierge team is designed to assist Enterprise Support customers with non-technical account and billing-related issues, such as invoicing, payment inquiries, and service limit increases. They act as a dedicated liaison for account management.
Why other options are incorrect:
- A: Debugging application code is the responsibility of the customer or third-party developers, not AWS Support.
- B: Infrastructure design recommendations are provided by AWS Solutions Architects or AWS Trusted Advisor, not the Concierge team.
- D: Technical support ticket updates are handled by the AWS Technical Support team, not the Concierge team.
Key Points:
- The Concierge team focuses on administrative and billing support, not technical troubleshooting.
- Enterprise Support includes dedicated account assistance, which distinguishes it from lower-tier support plans.
Answer
The correct answer is: C