Question #1321
A company operates mission-critical applications on AWS and requires 24/7 access to AWS support engineers with a maximum response time of one hour for critical system failures. Which AWS Support Plan fulfills these requirements at the LOWEST cost?
Developer
Enterprise On-Ramp
Enterprise
Business
Explanation
The Business Support Plan (D) is the correct answer because it meets the requirement of 24/7 access to AWS support engineers with a maximum response time of one hour for critical system failures, while being lower in cost than the Enterprise Plan (C).
- Developer (A): Only offers business-hours email support and no 24/7 access, disqualifying it.
- Enterprise On-Ramp (B): Provides 24/7 support but does not guarantee a 1-hour response time for critical cases; it has longer SLAs.
- Enterprise (C): Offers faster response times (e.g., 15 minutes for critical issues) but at a higher cost than Business.
- Business (D): Balances cost and SLAs, ensuring 1-hour response for critical failures at a lower price than Enterprise.
Key Points:
1. Business Plan includes 24/7 support with 1-hour response for critical cases.
2. Enterprise Plan offers faster responses but is more expensive.
3. Lower-tier plans (Developer/Enterprise On-Ramp) lack the required SLAs.
Answer
The correct answer is: D